PERSONAL DATA PROTECTION POLICY

1. Introduction

Y2INNOVATION LTD (“Molearner.mu”) is committed to ensuring that your personal data is protected. This Personal Data Protection Policy is intended to inform you as a customer or user when you use our websites and mobile applications (the “Platforms”), our services, and more generally when you are required to provide personal information.We have therefore implemented a Personal Data Protection Policy describing how your personal data is processed and protected. This Personal Data Protection Policy only applies to customers of “Molearner.mu” and users of our Platforms.

2. Regulatory Framework

Molearner.mu processes the personal data of its customers and users in compliance with the Data Protection Act 2017 and its amendments.

3. Data Controller

The data controller is “Molearner.mu,” whose registered office is located at 6th - 7th Floors, Shehnaz Tower 30, Louis Pasteur Street, Port Louis. As part of its personal data protection policy, “Molearner.mu” has designated an officer responsible for enforcing data protection regulations.

4. What personal data do we collect?

“Molearner.mu” collects data as part of its business activities.The information we collect when you use our Platforms and services may include, but is not limited to:

•    Your identification details (name, surname, date of birth, postal address, billing address, email address, landline/mobile phone number, login credentials/password, loyalty card number, etc.);
•    Your purchases, including your purchase preferences, to establish a buyer segmentation;
•    Your banking details (credit card information);
•    Your geolocation data;
•    Information you publish on our websites, applications, or social networks;
•    Information sent via the “Contact” feature;
•    Information you provide when requesting information, assistance, or when purchasing a product or service from us, including data necessary to process your orders, which may include banking details or transaction amounts.

When you browse our Platforms, we also collect:

•    Information about your use of our websites, including data traffic and records of the choices you make online;
•    Log files and statistics related to actions taken on our Sites;
•    Technical information about any device and operating system you use when visiting our sites, including your device ID, Internet Protocol (IP) address, your browser version, the pages of our service you visit, the time and date of your visit, time spent on these pages, and other statistics.

5. What about personal data of minors?

Any minor wishing to register on the “Molearner.mu” website must first obtain the explicit written authorization of their father, mother, or legal guardian exercising parental authority.

The Publisher cannot be held responsible for any damage suffered by the minor, their parents, or any third party resulting from the registration of a minor on the website without the explicit written authorization of their legal representative or any other person authorized to exercise parental authority.

6. How do we use your personal data?

We use the customer and user data we collect as part of the activities of “Molearner.mu” to enable you to place orders on our Platforms, process your orders, create a user account, conduct advertising, improve our existing Platforms, develop new services, and enhance and personalize your experiences in your interactions with us. We also use your personal data to communicate with you.

We will use your personal data for the following purposes:

a. Operating our business and services

 

We use your personal data to create and manage your personal account with “Molearner.mu” and to process your orders.

 

b. Personalizing your experiences on our Services to better understand our Customers

 

We use your personal data to perform analyses to offer you tailored features. We may conduct profiling based on your interactions with the Platforms, your order history, your account data and preferences, and any other content you share on the Platforms.We process these data due to our legitimate interest in improving the Platforms and our customers’ and users’ experience.

 

c. Communicating with you and responding to your requests

 

When you create an account with us, you have the option to receive announcements about us and our products and services via email and/or notifications. If you consent to these communications, we may use your personal data to communicate with you about “Molearner.mu” products or services you have purchased or used and to inform you about other products, promotions, and services that may interest you. You can modify your communication preferences at any time on the Platforms.We may use your personal data to respond to your technical support requests, online services inquiries, product information requests, or any other communication initiated by you. This includes accessing your account in case of technical support requests.Additionally, upon your request, we will use your personal data to enroll you in contests, programs, or offers. We may also use your personal data to inform you about promotions and special offers.Please note that regardless of your email and notification settings, we may send you notifications regarding our service operations, such as changes to this Personal Data Protection Policy or other official communications related to the products you have purchased or used. These notifications include emails, notifications, and text messages.

 

d. Tailoring our advertising and marketing

 

We use personal data to facilitate our advertising and marketing campaigns, providing you with information about products and services we believe may interest you. With your freely given consent, we may send you promotional messages, marketing offers, advertisements, and other information that may interest you based on your preferences and advertisements on social networks through social media platforms. This includes contests and other promotional activities. You will always have the option to request that “Molearner.mu” not send you promotional materials or information.We process your personal data for the above-described purposes due to our legitimate interest in conducting marketing activities to offer you products that may interest you.

 

e. Creating and Maintaining a Safe and Secure Environment

 

We may use personal data to detect and prevent fraud, spam, abuse, security incidents, and other harmful activities. We may use personal data to conduct security investigations and risk assessments and verify or authenticate the data or credentials you provide.

 

7. Where is your personal data stored?

 

"Molearner.mu" uses the services of various third-party providers to deliver the Platform's services. Transfers of your personal data will be carried out in compliance with applicable regulations. These providers will have limited access to your personal data to perform these tasks on our behalf and are contractually obligated to protect and use them only for the purposes for which they were shared, in accordance with this Data Protection Policy. Before sharing your personal data with third parties, we have implemented the necessary measures to ensure an adequate level of data protection.

 

8. How long is your personal data retained?

 

"Molearner.mu" will retain your personal data for the period necessary to achieve the purpose pursued by the processing. We may retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

9. Who has access to your personal data?

 

Your data may be shared with partner companies of Y2INNOVATION LTD, such as, but not limited to, those listed. We never transfer, sell, or exchange your data for marketing purposes with external third parties outside Y2INNOVATION LTD. The data shared with third parties is solely for the purpose of providing the services mentioned above, such as media and agencies for newsletter distribution, the Payment Service Provider, and forensic accounting providers. Data transfers with our service providers are contractually regulated and comply with applicable law, ensuring an adequate level of data security.

 

"Molearner.mu" may disclose your data, including your personal data, to courts, government authorities, law enforcement agencies, or authorized third parties if and to the extent that the law requires or permits us to do so, or if such disclosure is reasonably necessary to:

 

(i) comply with our legal obligations,
(ii) comply with judicial proceedings and respond to claims against "Molearner.mu",
(iii) respond to certified requests related to a criminal investigation, actual or suspected illegal activities, or any other activity that may expose us, you, or one of our users to legal liability,
(iv) enforce our General Terms of Use, General Terms of Sale, or other agreements, or
(v) protect the rights, property, or personal safety of "Molearner.mu".

 

10. How do we protect your personal data?

 

We have implemented technical and organizational measures to protect your data from loss, manipulation, and unauthorized access. We continuously adapt our security measures to stay at the forefront of technological advancements and developments. To make card payments with us as secure as possible, all data is transmitted securely and encrypted. This means that your data is transmitted through a secure connection and cannot be read by external parties. For card purchases, we work with a Payment Service Provider who helps us verify directly with your bank whether the card allows you to make purchases. Our Payment Service Provider processes your card data in compliance with international PCI DSS security standards, developed by credit card companies VISA, MasterCard, Diners, American Express, and JCB. This means that your card data is processed with a very high level of security. When you pay by card, we reserve the right to conduct an identity check. 

 

11. What are your rights?

 

You can exercise any of the rights described in this section by sending an email to [email protected]. Please note that we may ask for proof of your identity in order to process your request.

 

11.1 Managing your data

 

You may access and update some of your personal data in the "My Account" section of the Platforms. It is your responsibility to ensure that your data is up to date.

 

11.2 Rectification of inaccurate or incomplete data

 

You have the right to ask us to correct any inaccurate or incomplete personal data concerning you that you are unable to update yourself in the "My Account" section of the Platforms.

 

11.3 Retention and deletion of personal data

 

In general, we retain your personal data for as long as necessary to fulfill the contract between you and us and to comply with our legal obligations. If you no longer want us to use your data to provide the Platforms to you, you may request the deletion of your personal data and the closure of your "Molearner.mu" account. Please note that if you request the deletion of your personal data:

 

(i) We may retain some of your personal data where it serves our legitimate business interests, such as fraud detection and prevention and improving security,
(ii) We may retain your personal data to comply with our legal obligations. For example, "Molearner.mu" may retain some of your data for tax, legal, and audit purposes,
(iii) Data that you have shared with others (e.g., comments) may remain visible on the "Molearner.mu" Platform even after your account is deleted. Additionally, certain copies of your data (e.g., login information) may remain in our database but are dissociated from personal identifiers.

 

11.4 Objection to processing

 

You have the right to object to "Molearner.mu" processing your personal data. If you object to this processing, "Molearner.mu" will stop processing your personal data but may be required to close your account."Molearner.mu" may continue processing personal data for specific purposes if it can demonstrate a legitimate basis for such processing and that this processing is necessary for the establishment, exercise, or defense of legal claims.When your personal data is processed for marketing purposes, you may request at any time that "Molearner.mu" stop processing your data for these marketing purposes by sending an email to [email protected]. 

 

12. Business transfer

 

If "Molearner.mu" undergoes or is involved in a merger, acquisition, reorganization, asset sale, bankruptcy, or insolvency proceedings, we may transfer or share some or all of our assets, including your personal data, in connection with or in anticipation of such a transaction. 

 

13. Changes to the personal data protection policy

 

We may frequently update our Personal Data Protection Policy, particularly to reflect changes in laws and regulations. If you have a registered account, you will be informed of any changes to the Policy by email to the email address linked to your account.You can also access this Personal Data Protection Policy by visiting our Platforms. 

 

14. Important notice regarding data processing with Google Analytics

 

This site uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the entity responsible for processing the data collected through this site is based outside the European Economic Area and Switzerland, then the processing of data associated with Google Analytics will be carried out by Google LLC (headquartered in the United States). Google Ireland Limited and Google LLC are collectively referred to as "Google. "Google Analytics uses "cookies," text files saved on the visitor’s computer, to analyze how the site is used. The information generated by the cookie (including the truncated IP address) on the website's use is transmitted to and stored by Google. Google Analytics is used exclusively with the "_anonymizeIp()" extension on this site. This extension ensures that IP addresses are anonymized by truncation, thus excluding any direct personal reference. Through this extension, Google truncates the site visitor’s IP address in a member state of the European Union or another country that is part of the European Economic Area agreement. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated in the United States. The IP address provided by the visitor’s browser using Google Analytics will not be merged with other Google data. On behalf of the site operator, Google will use the collected information to evaluate website usage, compile reports on site activity, and provide other internet-related services to the site operator (Article §6 1 f GDPR). The legitimate interest in data processing lies in optimizing the website, analyzing its usage, and adapting its content. Users' interests are adequately protected by the pseudonymization of their data. Google LLC has certified its compliance with the EU-U.S. Privacy Shield Framework, providing assurance of compliance with European data protection laws. Data sent and linked to Google Analytics cookies (e.g., user ID, advertising ID) will be automatically deleted after 50 months. The deletion of data that has reached the retention period is performed automatically once a month.Site visitors can refuse the use of cookies by selecting the appropriate browser settings. They can also prevent Google from collecting information via cookies (including their IP address) and processing this information by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout. Visitors can also prevent Google Analytics from collecting data by clicking on this link. An "opt-out cookie" will then be placed, preventing tracking on this site. More information about Google’s data processing and usage, settings, and opt-out options can be found in Google’s privacy policy, as well as in Google Ads settings. 

 

15. reCAPTCHA

 

We use Google LLC’s (Google) reCAPTCHA service to protect form entries on our site. This service is used to distinguish between human input and automated abuse. It involves sending the IP address and possibly other data required by Google for the reCAPTCHA service. For this purpose, your data will be communicated to Google and used by their services. However, your IP address will first be truncated by Google in EU member states or other states that are part of the European Economic Area agreement, thereby making it anonymous. In exceptional cases, your full IP address will be transmitted to a Google server in the United States and truncated there. On behalf of this website’s operator, Google will use this information to evaluate your use of the service. The IP address provided by reCAPTCHA through your browser will not be merged with other Google data.This data collection is subject to Google's Privacy Policy. For more information on Google's privacy policy, visit: https://policies.google.com/privacy?hl=en.  By using the reCAPTCHA service, you consent to the processing of data concerning you by Google, in the manner and for the purposes set out above.